FREE SHIPPING on $50+ Orders! (domestic)

our jewelry

We design and create meaningful and unique keepsakes for you to cherish. Each and every piece is entirely handcrafted in our studio from start to finish. We use sterling silver, freshwater pearls and birthstone crystals in our creations. Each letter is individually stamped by hand- no 2 pieces will come out the same--making every piece it's own unique creation! Also, the letters will not be perfectly straight- this adds to the charm of a handstamped, handcrafted piece! The spacing in between letters and names will not be perfect either.

Please note- we will not stamp profanity or crude language, and we will use our discretion as we hope our jewelry is a good representation of the values we hold at The Vintage Pearl.

 

refunds & exchanges

The Vintage Pearl stands behind our products. Our simple goal is to exceed all customer’s expectations. We will always do our very best to resolve all questions and issues to ultimately take care of our valued customers. Due to the nature of some of our products being custom made, we cannot always accommodate every return, however we will look at every situation on a “case by case” basis and will do our very best to treat every customer with care and respect.

Need to make a return or exchange? It’s easy with The Vintage Pearl!! Email customerservice@thevintagepearl.com or call 918-935-3254. Provide us the order number if you have one (a receipt or confirmation number is helpful, but not necessary). Explain what the issue is and we will be glad to provide a solution for you!



care and cleaning

Our jewelry is not waterproof, we recommend removing when showering or swimming.

To clean your piece we recommend using the small polish pad that is sent with your package. Need another one? Email us and we will send you another for free!

 

tarnishing

All sterling silver naturally tarnishes, and there are many different factors- climate, lotions, etc., that might cause your piece to tarnish faster than others. The polish pad we send you with your order will definitely help. Storing your piece in an airtight plastic baggie when not worn will also help.

 

payment

We accept Visa, Mastercard and Discover credit cards.

 

sales tax

Sales tax will be added to any applicable orders required.

 

shipping & delivery

Orders leave our studio in 7-10 days (“Ready to Ship” items leave our studio in 2-3 days). USPS PRIORITY has limited tracking and includes insurance up to $100. FedEx GUARANTEED offers full and detailed tracking and includes insurance (exl HI and AK). EXPEDITE YOUR ORDER $40.00 fee is in addition to product purchases. During certain peak seasons (Christmas, Mother's Day, Valentine's Day) shipping may take longer. We do our absolute best to get orders out in a timely manner! PLEASE NOTE- Unfortunately, once shipped we can not control how fast the USPS gets your order to you.

 

domestic shipping

We ship USPS priority (with very limited tracking) or FedEx 3 day (with detailed tracking). When we print your shipping label you will have a tracking number when you login in to your account. Shipping insurance is optional but highly recommended--- the post office DOES lose packages from time to time, and we are not able to control USPS deliveries.

 

international shipping

We are happy to ship internationally via USPS Priority. International shipping typically takes 1-3 weeks to arrive. We are not responsible for any customs fees that may be charged.

 

order status and tracking

To check the status of an order, or request a change to an order, or get shipment tracking information, please login to your account OR simply contact us at customerservice@thevintagepearl.com or at 918-935-2454.

 

sales and promotions

All sales and promotions are valid only during the stated promotional time period. Sale offers cannot be applied to previous purchase, nor can they be combined with other offers. Only one coupon code or offer can be used at a time. Sale offers cannot be applied to an item after is has gone out of stock. Any promotional offers may be modified or terminated at any time without notice.

 

gift certificates

Gift certificates are availble for purchase and are perfect for a last minute gift. You will recieve your gift certificate code immediately via email. Gift certificates or gift cards cannot be returned.

 

wholesale

Wholesale accounts are available to brick and mortar retailers with a valid resale license. Please email info@tvpwholesale.com for more information.

 

privacy policy

The Vintage Pearl respects the privacy of all our customers. None of your information will be shared outside The Vintage Pearly unless approved by you. Even internally, we restrict access to your information to those individuals who need it to provide you with products or services available from The Vintage Pearl. If you have any other questions or concerns regarding how The Vintage Pearl manages, accesses or uses your personal information, please write us at: 8177 S Harvard Ave #712, Tulsa, OK 74137.

 

thank you!

We at The Vintage Pearl are honored that you are shopping with us, please email us with any questions or comments as we are always striving to serve you better!