our jewelry

We design and create meaningful and unique keepsakes for you to cherish. Each and every piece is entirely handcrafted in our studio from start to finish. We use sterling silver, freshwater pearls and birthstone crystals in our creations. Each letter is individually stamped by hand- no 2 pieces will come out the same--making every piece it's own unique creation! Also, the letters will not be perfectly straight- this adds to the charm of a handstamped, handcrafted piece! The spacing in between letters and names will not be perfect either.

Please note- we will not stamp profanity or crude language, and we will use our discretion as we hope our jewelry is a good representaion of the values we hold at The Vintage Pearl.

 

refunds & exchanges

If there is a problem with your order please contact us within 3 days of receiving your order. The Vintage Pearl strives to meet the expectations and full satisfaction of all our customers. We are not able able provide refunds on "custom" orders. If the error was our mistake, we will fix it immediately and will refund the return shipping fees. If the error was not our mistake, and you are simply dissatisfied with the product or the font you chose, then the piece is yours to keep. We reserve the right to judge our own quality, we do our absolute best to send out the highest quality of handstamped jewelry. We cannot remake or partially refund without the original piece returned.



care and cleaning

Our jewelry is not waterproof, please remove when showering or swimming.

To clean your piece we recommend using the small polish pad that is sent with your package. Need another one? Email us!

 

tarnishing

All sterling silver naturally tarnishes, and there are many different factors- climate, lotions, etc., that might cause your piece to tarnish faster than others. The polish pad we send you with your order will definitely help. Storing your piece in an airtight plastic baggie when not worn will also help.

 

payment

We accept Visa and Mastercard credit cards.

 

sales tax

Applicable sales tax will be added to any orders shipped to Oklahoma and Texas addresses.

 

shipping & delivery

Please allow 1-3 weeks from the time payment has cleared for us to create and ship your order unless otherwise noted, or unless you choose a rush option. During certain peak seasons (Christmas, Mother's Day, Valentine's Day) shipping may take longer. We do our absolute best to get orders out in a timely manner! PLEASE NOTE- Unfortunately, once shipped we can not control how fast the USPS gets your order to you. We are also not responsible if your package gets lost or takes longer to get to you than USPS guidelines.

 

domestic shipping

We ship USPS priority (with very limited tracking) or FedEx 3 day (with detailed tracking). When we print your shipping label you will have a tracking number when you login in to your account. Shipping insurance is optional but highly recommended--- the post office DOES lose packages from time to time, and we are not responsible for lost packages.

 

international shipping

We are happy to ship internationally via USPS Priority. International shipping typically takes 1-3 weeks to arrive. We are not responsible for any customs fees that may be charged.

 

order status and tracking

To check the status of an order, request a change to an order, or get shipment tracking information, please login to your account.

 

gift certificates

Gift certificates are availble for purchase and are perfect for a last minute gift. You will recieve your gift certificate code immediately via email.

 

wholesale

Wholesale accounts are available to brick and mortar retailers with a valid resale license. Please email info@tvpwholesale.com for more information.

 

privacy policy

The Vintage Pearl respects the privacy of all our customers. None of your information will be sold to any third party.

 

thank you!

We at The Vintage Pearl are honored that you are shopping with us, please email us with any questions or comments as we are always striving to serve you better!