How long will it take to receive my jewelry?

We usually take about 1-2 weeks to assemble and ship an order. During the busy seasons (Christmas, Mother's Day, Valentine's Day) it may take a little longer.



What is your jewelry made of?

The materials for each piece are noted in their product description, but all of our jewelry is made of quality materials- sterling silver, fine silver, gold-filled, fine pewter, swarovski birthstone crystals and freshwater pearls. Our pieces are lead free.

 

Will the letters be perfectly straight?

No, each letter is individually hand stamped, making it impossible to get the letters perfectly straight. The slightly off-set letters add to the charm of a hand stamped piece! Please expect a variance from our pictures as every piece is different.

 

Do you ship internationally?

Yes, we have international shipping options at checkout. We are not responsible for delayed international shipping times or any customs fees that may be charged by your country.

 

I need a quick gift, can I rush my order?

Yes, we have rush shipping available at check-out. The extra fee allows your order to be bumped to the top of our list and guarantee it will leave our studio in 3-5 business days. We also have our "ready to ship" page- if you shop only from that page, your order will leave our studio in 3-5 days.

 

Can I buy just the charm?

We have an a-la-carte page that allows the purchase of just a charm. Every other piece comes complete with a chain.


 

If I have more kids can I add another charm to my necklace?

Yes, please contact customer service if you need to add another charm to your existing tvp necklace.



Can I combine 2 separate orders and save on shipping?

Due to the volume of orders we are unable to combine separate orders.



What forms of payment do you take?

We are able to accept Visa and Mastercards at this time. If you need to pay with paypal please contact us at customerservice@thevintagepearl.com.



Why was my credit card already charged when I haven't received my order?

Due to the customized nature of our jewelry, your card will be charged as soon as the order is placed.


 

I'm local- can I just come by your Tulsa, Edmond/OKC or Houston store and pick it up?

If you live in the Tulsa, Edmond/OKC or Houston area and prefer to pick your order up please come to the store to place your order or call us and place it over the phone.



Can I exchange my chain for a different size?

Sure! Please send back the unworn chain to us with a note telling us the size you would like along with a self addressed stamped envelope for us to return the new chain to you in. We will contact you for additional payment if there is a need.



My necklace is tarnishing, what do I do?

Sterling silver naturally tarnishes, especially in humid conditions. The polish pad we sent you will clean your jewelry up in a snap. More polish pads can be purchased on the a la carte page. Storing your piece in an airtight plastic baggie will help it to not tarnish.
 
We are happy to clean your piece up for you anytime you need, just contact us first and let us know it's coming. Please be sure to include a self addressed stamped padded envelope for us to ship it back to you in.
 


Can I gift wrap my piece?

You have the option of gift wrap with each item. If you would like an extra tvp gift box you can add them on our a-la-carte page.
 
 
Can I have something stamped on the back of a charm?

Unless noted in the product description, we can only stamp on one side of the charms.

 

How can I contact you?

Email us at customerservice@thevintagepearl.com or call us at (918) 935-3254.

 

Where are your retail stores located?

Tulsa:
8144-B S. Lewis Ave.
Tulsa, OK 74137
(918) 935-2731

Edmond/OKC:
1289 E. 15th St.
Edmond, OK 73013
(405) 330-0100

Houston:
16049 City Walk
Sugar Land, TX 77479
(281) 325-0169